Choice, a Brazilian company with over 20 years of expertise in the Utilities industry, and a customer reach spanning in Latin America, Asia and Europe, has developed a Digital Platform to boost Business Efficiency and Revenue Assurance through the Reduction of Commercial Losses and Increasing Cash Collections. It’s easy-to-implement, it embeds artificial intelligence and machine learning technology and being deployed as a cloud service leads to a rapid return on investment.
Revenue Intelligence® software focuses on increasing the efficiency of the Revenue Assurance process. The software is user-friendly / process-driven applying the concept of Augmented Intelligence, which combines human business knowledge with machine learning for operational excellence. It helps to reduce non-technical losses and bad debt, aiming to lower power tariffs and CO2 emission, benefiting society and environment.
With the ambition to support daily operations Choice applies business process knowledge to support use cases for utilities. Each one delivers a subset of what is required to ensure revenue protection and, altogether, deliver a successful and enjoyable customer experience that, at the end of the day, put together user productivity, satisfaction and motivation on a daily basis, meaning all the dimensions needed for success.
According with Gartner, Augmented Intelligence is one of the trends for the next 10 years and it consists in “a design pattern for a human-centered partnership model of people and artificial intelligence (AI) working together to enhance cognitive performance, including learning, decision making and new experiences.”
Back in the early 2000, Choice was founded as a company to apply artificial intelligence on a very siloed business process that very often was based almost exclusively in human knowledge.
The ambition was to boost business efficiency with a combination of state-of-the-art technologies like machine learning and artificial intelligence (in the early days back then) with the expertise of any business analyst.
Bearing this in mind, it’s fair to say that Choice is an innovator in Augmented Intelligence as what Choice Revenue Intelligence is delivering for 20 years is not different of the concept that Gartner defines today.